Responsibilities
Efficient Management and Accurate Processing of Client Billing & Collections activities
- Ensure accurate client billings by performing proper reviews and approvals of generated billing for vendors’ costs and agency service fees/commissions
- Review Client Statement of Account of outstanding receivables to ensure accuracy before sending to the client and ensure regular account reconciliation with Clients
- Ensure timely collection of payments, eliminate or minimize bad debts provision and/or write-offs
- Ensure direct involvement, when necessary, with clients that have payment concerns to facilitate collection and prompt resolution of collection issues
- Effectively manage debtor collections and keep overdue amounts below KPI
- Provide regular collection forecast as required by Cash Management and Treasury (CMT)
- Ensure all client queries are responded to and complaints are addressed in a timely and acceptable manner
Efficient management and accurate processing of trade payable invoices and related transactions
- Ensure accuracy of vendor invoice postings and other vendor invoice-related adjusting entries by conducting proper reviews.
- Review and approve all reimbursements/Cash Advance/Payment Requests related to trade transactions
- Ensure that all trade invoices are accurately matched with client collections before forwarding them to CMT for processing.
- Ensure all vendor queries addressed to the B&C team are responded to and complaints are addressed in a timely and acceptable manner.
- Ensure trade vendor account reconciliation is done regularly
Timely and accurate completion of closing activities and financial reporting and forecasting
- Prepare month-end schedules for Allowance for Doubtful Accounts (ADA), Work In Progress (WIP), Earned But Unbilled (EBU), Accounts Receivable (AR), CPB (Client Pre-bill), Accrued Production (APO), Allowance for WIP/EBU, offsetting accounts and others as assigned, for review and approval by superiors. Ensure such schedules are complete, correct, and accurate.
- Ensure job closing, revenue recognition, gross-up entries, WIP accrual, and other recurring and non-recurring entries are posted timely and accurately with proper supporting documentation.
- Ensure that WIP and Client Prebill balances are correctly stated by ensuring that the proper netting activities are performed, reviewed, and documented before adjustments are made/posted.
- Prepare monthly, quarterly, annual, and ad-hoc forecasting reports
- Monitor revenue forecasts provided by Finance Analysts (FAs) and ensure variances are correctly explained in a timely manner.
- Ensures that all FAs provide status of Open CEs in accordance with agreed timelines
- Ensure all closing activities as listed on the team’s task list are completed timely and accurately.
Operational Excellence and Team Effectiveness
- Oversee the Billing and Collections team and ensure the harmonious collaboration among members in achieving goals
- Ensure efficient management of the group mailbox for B&C.
- Ensure team’s full understanding and alignment in the achievement of KPIs/metrics
- Create meaningful goals, and conduct one-on-one sessions with team members to ensure alignment and proper coaching
- Ensure team follows escalation matrix in reporting issues.
- Ensure the timeliness, accuracy, and proper execution of activities related to the onboarding, off-boarding, and movements of teams. This may include, but is not limited to, the processing of requirements, the settlement of accountabilities or deliverables, the preparation of onboarding and transition plans, etc
- Coach, mentor and develop the team by preparing, executing, and/or overseeing plans for individual development, personnel improvement, career development, performance management, etc.
- Develop, assess and regularly improve systems. Propose new policies and processes, and identify and implement process improvements as applicable.
Other Tasks
- Ensure all internal and external audit requests are provided accurately and timely.
- Ensure SOPs are updated and reviewed on a regular basis.
- Ensure all issues encountered are logged and properly documented in the team’s issues log.
- Work directly with superior for any other tasks assigned